Frequently Asked Questions

Find quick answers to common questions about our products, services, and support.

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Designed to provide you with quick and comprehensive answers to common queries.

Vet Diagnostix rapid test kits are designed for fast, reliable in-clinic screening of common infectious diseases in dogs and cats. They help veterinarians make quick, evidence-based decisions while waiting for confirmatory laboratory testing when needed.

Our test kits are validated through strict quality standards with high sensitivity and specificity. While results are highly reliable, they should always be interpreted together with clinical signs, history, and other diagnostics.

Most Vet Diagnostix rapid tests provide visual results within 5–10 minutes, depending on the specific test.

Yes. Store the kits at 2–30°C, away from direct sunlight and moisture. Do not freeze. Always check expiration dates before use.

No. Vet Diagnostix rapid tests are intended for veterinary professional use only. Proper sample handling, interpretation, and follow-up must be done by licensed veterinarians.

Depending on the test type, samples may include whole blood, serum, plasma, feces, or swabs. Each kit includes clear instructions for correct sample collection and handling.

A positive test indicates exposure or infection, but in some cases confirmatory testing may still be needed. Your veterinarian may recommend additional diagnostics such as PCR, hematology, or imaging depending on the case.

If the control line does not appear, the result is invalid. Re-test using a new kit and ensure proper sample handling. If the issue persists, contact your distributor or Vet Diagnostix technical support.

Interested dealers may apply through our distribution program. Requirements generally include a business permit, veterinary market access, and commitment to quality standards. Contact us for screening and approval.

Authorized dealers receive product training, marketing materials, technical assistance, and priority access to new products and promotions to help build and support their veterinary network.

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